Our service guidelines to prepare your tax return:
We aim to have your tax return completed, signed by you, copies prepared & lodged electronically with the Australian Taxation Office (ATO) within 7 days of your original appointment. In most cases your tax return is signed at the time of the appointment and lodgement will occur on the next business day.
The ATO then takes between 14 and 28 days to assess your return. The time taken depends on several factors including the volume of returns processed by the ATO, data matching process including with the Family Assistance Office, and prior year outstanding tax returns.
Following this we receive the Notice of Assessment and forward any refund cheques or payment advice on to you. If you have elected to have our fees taken from your refund this process can take up to 7 days to clear into our account. Our goal is to have most tax returns completed in 14 to 28 days subject to ATO processing.